Thank you for helping us improve Dynix documentation! This form contains questions that will help us understand your current expertise in software and libraries, and give you a place to tell us what information you want to see in Dynix documentation.
Feel free to answer only the questions that you want to or that you feel will help improve Dynix documentation. As you complete this form, please keep your responses brief (Limited to 300 characters including spaces and punctuation. You may enter up to 1000 characters for the last question - Additional Comments). We would really like to know your background so that we can understand and write to our users better.
Click Submit at the end of the form when you are finished completing the form.
| Enter your name | |
| Enter your library's name | |
| Enter the type of library (public, academic, K-12, special, other) | |
| Enter your primary job function(s) at this library | |
| May we contact you in the future for questions about Dynix software documentation?
Note: Your contact information will be used only by one of our documentation personnel specifically to discuss Dynix documentation only. |
Yes No |
| If we can contact you, enter your phone number, e-mail address or both: |
Note: Some of these questions can apply to Dynix software, as well as software in general.
| What is your level of computer expertise? (i.e. very comfortable with all platforms and software, very comfortable with Windows and Windows software only, comfortable with running most software but not hardware and OS management, comfortable with databases, etc.) | |
| When you need to learn about software or a new software feature, what is your approach? | |
| How often do you use online help? | Often Sometimes Rarely Never |
| What kind of information do you expect to find in online help for software that you're using? | |
| What kind of information do you expect to find in a printed manual for software that you're using? | |
| Where do you expect to find information to help you troubleshoot problems with your software? | |
| Where do you usually end up finding the information you need to troubleshoot a software problem? | |
| What do you think makes software documentation useable? | |
| What is an example of the most useful software documentation that youve read? Can you describe specifics about what was useful? |
| Do you have any Dynix software documentation available to you? | Yes No |
| If so, for which products (with versions) or which ones have you consulted? | |
| If available, how often do you consult the documentation? | Often Sometimes Rarely Never |
| If available, which is the documentation that you rely on the most, if any at all? | |
| If available, was the documentation helpful? | Yes No |
| If not, what are the things you would like to see in Dynix software documentation? |
| How do you access the documentation? (ie. printed manuals, PDFs from the Help Center, PDFs from customer.dynix.com, other) |
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PDF questions |
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| If you use PDF documentation, how do you find what you are looking for? | |
| Do you print the PDF documentation? | Yes No |
Online help questions |
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| Do you use the online help? | Yes No |
| If so, was the online help easy to access? | Yes No |
| Did the online help contain the information you were expecting? | Yes No |
| Was the online help useful? | Yes No |
Your job functions |
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| What are your most frequently performed tasks? | |
| What are your most complicated tasks? | |
| What specific tasks do you need help or reminders in performing? | |
Library structure |
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| Is your library part of a consortium? | Yes No |
| If you are part of a consortium, how is it structured and what types of libraries make up the consortium? | |
Library staff |
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| Per general library function (i.e. circulation, cataloging, etc.), what kind of background does the staff in your library have in the library industry? | |
| Per general library function (i.e. circulation, cataloging, etc.), what kind of background does the staff in your library have in using computer software? | |
| Are library tasks strictly divided between staff, or is there overlapping of job functions (i.e. are catalogers also working the circulation desk)? | |
| If tasks are not strictly divided, describe how job functions work at your library. | |
| What tasks do you frequently train staff on? | |
| Are there any additional comments you would like to add? |
Thank you for completing our survey!