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Dynix Support Services  Dynix proudly delivers unmatched, industry-leading support for its library system applications, hardware, databases, and operating systems. Dynix system analysts take ownership of the problems your library faces; Dynix maintains ownership for problem resolution even when a third-party is involved. In fact, Dynix successfully resolves 98% of support issues with third-party products (hardware, databases, and operating systems) without involving the third-party provider. We work to make certain the solution matches your needs. Software maintenance services continue to provide you with the latest versions of Horizon solutions, with Hot Fixes and Service Packs to keep your system running sound. The first year of standard customer support and software maintenance is included with Horizon. In addition to the standard support package that comes with the Horizon product suite, Dynix provides many optional support services. For example, additional levels of customer support can be acquired to meet such increased needs as longer hours of coverage and emergency coverage. For more information about Dynix Support Services, please contact us. |
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